(HCM106) — Systems Thinking and the Management Team

This module on systems thinking guides you as you lead your team in applying systems thinking skills and approaches to solve larger problems in the healthcare organization. Learning about structures of healthcare systems and how the units function between and among each other builds a foundation for directing growth and change within the organization. You will learn to lead a team in solving difficult and complex issues by seeing the “big picture” and understanding how various departments in the workplace interact as issues are identified and resolved. Group dynamics within organizations, inter- and intra-group conflict, and negotiation skills will be explored.

Course Number:


Course Date Info:

Individual Module Duration: Students have 30 days to complete this module upon release of the module’s access information (URL, username and password).

Six Modules/Full Certificate Program Duration: Certificate Program students have up to nine months to complete any six modules.

Course Format:


Who Should Attend:

  • Physicians, nurses, physicians’ assistants, therapists, laboratory technicians, social workers, and other healthcare professionals who have recently been promoted or accepted a position as a manager or supervisor.
  • Current managers or supervisors in healthcare settings, such as hospitals, physicians’ offices, rehabilitation centers, etc.
  • Healthcare systems looking to provide cost-effective training opportunities to supplement an internal training agenda or professional development plan
  • Managers and supervisors in other fields seeking to enter the Healthcare profession.

Continuing Education Information:

  • 1.5 CEUs for each completed course module
  • 9.0 CEUs for the completion of any six course modules of the Healthcare Management Certificate Program
  • Certificate of Completion from Cambridge Kipp and Cambridge Kipp LEADS
  • Completion of Modules 1 through 7 qualifies for 10.5 Continuing Education Credits

For complete instructors information see the downloadable content listed on the right.

Prerequisite Courses:

The minimum requirement for participation is an associate’s certificate from a technical school, college or university, or equivalent experience.

Registration Information:

If you are a new student and you are registering for the complete 6-module Certificate Program, begin at the Healthcare Management Certificate Program Page.